SHIPPING POLICY

Please note, we can only process the shipment of an order once the full payment has been received.

As per standard, we aim to arrange dispatch for all in-stock units within 7 working days once payment has been received. Once the order is dispatched, as an estimate it will then takes 5-7 working days to arrive from the courier company.

Additional shipping charges apply to orders shipping to international destinations. 

Once your order has shipped, we will send you a shipment confirmation email which will include tracking information for your products. To validate the tracking information, the shipping carrier typically requires one business day from the time you receive this notification.

Depending upon your shipping address and product availability, your order may arrive in multiple shipments or be sent direct from our shipping facilities in the United Kingdom. Any shipping or delivery dates provided will be respected.

When you receive your shipment, please inspect all packages for items such as power supplies, manuals, and cables, or any applicable accessories for the product(s) ordered. Please be sure to save the box, the outer shipping carton (when applicable) and all packing material, in the unlikely event that you’ll need it for a return shipment. Carrier may request to inspect the item upon receipt of a claim.

All UK orders, sold and delivered by Drome Digital Limited are inclusive of value added tax. All International orders, sold and delivered by Drome Digital Limited are exclusive of value added tax. We are not liable for any duties or taxes or fees that may be incurred by the customer. It is customers responsibility to know the local duties and tax laws and handle any customs issues that may arise. Drome Digital Limited shall not be liable for any cost of damage or expense as a result of error from calculating taxes and duties pertaining to your order.

Undelivered packages

Occasionally packages are returned to us undelivered. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. If you refuse delivery of the product you will be liable for the cost of resending the parcel as well as storage fees.

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